[Arwen / Gen 1 Modems] Setting up WiFi on a single Agartee Connectivity Modem from iPhone

This document explains how to set up WiFi on a SINGLE Agartee Connectivity Modem. 

Please ensure only one modem is plugged in during set-up. If you have multiple Agartee Connectivity Modems and you want to set up WiFi on them, you need to repeat the process for every one of them. 

1. Install Agartee Modem Setup App from App Store

1.1 Download and install "Agartee Modem Setup"

Open your iPhone's App Store and click on the bottom right, and then enter “agartee modem setup” then select the App “Agartee Modem Setup”

Picture-1: Download Agartee Modem Setup in App Store

Then click or  depending on whether you have downloaded this app before or not.

1.2 Log in to "Agartee Modem Setup"

Click on after download finished, and then click “Log in”

Picture-2: Agartee Modem Setup login

1.2 a) The Bluetooth Connection must be ENABLED.  If you see the following message, please go to your iPhone's Settings ->  Bluetooth and Enable the Bluetooth

Picture-2a: Notification to enable Bluetooth

1.2 b) If Applicable, tap "Continue" to open the login page

Picture-2b: Agree to open login page

1.2 c)  Enter your username and password provided by Agartee, and press "Log In" 

Picture 2c: Login form

1.2 d) Agree with all below conditions, and then click “Confirm”.

Picture 2d: Agree all Consent

1.2 e) (If Applicable) click on Set up an 'Arwen' model Agartee Modem. 

Picture 2e: select Set up an 'Arwen' model Agartee Modem if applicable

1.2 f) (If applicable) Allow the App to discover Agartee modem on the networks.

Picture 2f: Agree on network discovery

1.2 g) (If applicable) Click on “OK” for the instructions.

Picture 2g: Acknowledge instructions

1.2 h) Now, you should see the screen like below:

Picture 2h: scanning  screen

2. Connect the Agartee Connectivity Modem via your iPhone's Bluetooth Settings

2.1 Forget any previously connected "agartee-gw" or "agw5-xxxxxx" devices

Open your iPhone's Settings app and go to Bluetooth, forget any previously connected "agartee-gw" or "agw5-xxxxxx" devices by tapping on the ○i icon next to the device name under MY DEVICES and then selecting "Forget This Device."

Picture-10: select a device to forget

Picture-11: forget a selected device

2.2 Refresh Bluetooth connections

Make sure Bluetooth is turned on. If it's already on, turn it off and on again to refresh the Bluetooth connections.

Picture-12: turn off Bluetooth (Grey)

Picture-13: turn on Bluetooth (Green)

Note: Please make sure you Forget any previously connected "agartee-gw" or "agw5-xxxxxx" modem before powering on a new modem.

2.3 Power on Agartee Connectivity Modem

Connect the Agartee Connectivity Modem to power and wait for the RED LED to turn on and stay steady, while the GREEN LED blinks. Wait at least 1 and half minutes before proceeding next step.

Picture-14: power on Agartee Connectivity Modem

2.4 Connect newly powered on modem

Go back to Settings > Bluetooth and look under OTHER DEVICES to find "agartee-gw" or "agw5-xxxxxx" listed. Tap on it to connect the modem to Bluetooth. The device should now be listed under MY DEVICES and show as "Connected" with an extra icon next to the WiFi signal icon.

Picture-15: find new modem

Picture-16: new modem connected

After a few times retries, if you keep encountering the error “Pairing Unsuccessful”, then you should repeat the process start from step 2.3. 

Picture-17: Pairing Unsuccessful error

2.5 (Optional) refresh WiFi connection

Depending on your iOS version, you may need to turn WiFi on and off at this point.

Picture-18: turn off and on WiFi

    3.    Set up a new WiFi for your Connectivity Modem

3.1 Discover newly powered on modem

Once you go back to the app, it may say still be connecting, or it may say "Modem found!". If instead it says "Arwen Modem not found", make sure the modem is connected through Bluetooth. You can also try turning off and on your iPhone's WiFi before checking the app again. If the problem persists, restart the modem by unplugging it and then redo Step 2 until you see Picture-16: new modem connected. 

When the icon is showing up on the iPhone's top corner, if you don’t see “Modem found” message, then tap the  button until you see a “Modem Found!” message like picture-20a, 20b, or 20c below.

Picture-19: discovering Agartee connectivity modem

If you see a "Setup Modem" button, click it to go on to the next steps.

Picture-20a: Arwen Modem Found

Picture-20b: Arwen Modem Found, checking setup progress

3.2 Choose destination Home

After successfully connecting your iPhone to the modem, you should see a list of steps remaining. Press "Assign to Home" once you see the steps like below:

Note: If you've already assigned this modem to a home, you can tap "WiFi Setup" instead and jump to step 3.3.

Picture-21: Remaining steps (Assign to home, WiFi setup)

Then tap on the home that this modem will be assigned to. If you don't see the home in this list, they may need to authorize Agartee in their PointClickCare software.

Picture-22: Choose Home to assign

You should soon see a success message like picture 22 below. If there is an error message, you may need to turn off/on wifi in your phone settings, or try on mobile data, and then try again.

Once you see the success message, press "Setup WiFi" to move on to step 3.3

Picture-23: Success pop-up

3.3 Connect modem to WiFi

You should now see a screen that says "WiFi Setup". It may take a minute to search for WiFi networks nearby.

Once it's complete, you should see a list of networks like picture-24 below.

Picture-24: choose WiFi network

Tap on a network in this list (only secure networks are supported) to connect the modem to it. 

• If this is the first modem you're connecting to this network, you'll need to enter in the WiFi password and then tap Connect (picture-25)
• 

   Picture-25: Enter WiFi password

• If this is not the first modem you're connecting to this network, it will remember the password from the last time. If for some reason two homes have the same SSID (WiFi name) but different passwords, or a home changes their WiFi password, press the (i) button and then "forget password"; then go back and try connecting again. You should then be able to type in the new password.

It may take a minute to connect and test the WiFi connection. If it succeeds, you will see a message like picture-26 below, and this modem is now finished setup. Press "Next Modem" if you have more another modem to set up. This will take you back to step 1.2 d)

Picture-26: Setup complete

However, you may see an error message (picture-27), if the WiFi password you entered is incorrect, or the network is not in range. You may want to double-check the password and try again.

Picture-27: WiFi setup failed

3.4 Next Modem

Once the modem is set up with the new WiFi network, you can press "next modem" on the pop-up (picture-26) or "exit" in the corner, and then "search" to disconnect and go back to the main screen.
  After going back to the main screen, it is now safe to unplug the modem. 

3.5 (Optional) Sign out of App

If you have no more modems to set up, you can press "exit" in the corner, and then "sign out" to sign out of the app.

3.5 Forget the device

Finally, go to Settings > agartee-gw or agw5-xxxxxx > icon > Forget This Device to forget the Agartee Connectivity Modem from your iPhone's Bluetooth settings.

Picture-28: Forget the modem